How can I get technical support for an exoskeleton?
Our technical team is available by phone (0900 558827) or email (support@westchesterkids.com) on weekdays from 9:00 AM to 5:00 PM. We aim to respond within 2 hours.
What is the Westchester method?
The Westchester method is our patented approach to model a child's biomechanical growth in the control of the pediatric exoskeleton, for optimal support during development.
Is there a live chat available?
Yes, you can chat directly with a specialist via the chat button at the bottom right of every page. The average wait time is less than 5 minutes during office hours.
Where can I find manuals and FAQs?
An extensive knowledge base with manuals, frequently asked questions, and instructional videos is available on our support page.
What are the contact hours for emergencies?
For emergencies with the device outside office hours, you can call the emergency number listed in your user agreement. A monitor is available 24/7.

Our recommendations

Essential tools & advice

Our flagship product: a lightweight, adaptive exoskeleton that grows with the child. Based on the Westchester method for biomechanical modeling. Ideal for children with muscular dystrophy who need support with daily mobility.

For children aged 5-12 More information

A software package that monitors the child's growth and biomechanical development and automatically adjusts the exoskeleton settings. Essential for long-term, effective support without frequent clinical visits.

Compatible with WKO exoskeletons Request a demo

A comprehensive, personal assessment of your child's biomechanical needs. Our specialists analyze posture, movement, and strength to create an optimal support plan, including recommendations for suitable tools.

First step towards support Schedule an appointment

Regular maintenance and professional calibration of your pediatric exoskeleton ensure optimal performance and safety. Our technicians specialize in the Westchester method and use the latest diagnostic tools.

Recommended every 6 months Schedule maintenance

Frequently Asked Questions & Important Clarifications

Below you will find answers to frequently asked questions and essential information about our pediatric robotics and the Westchester method.

The Westchester method is our patented, biomechanical modeling approach. It is a dynamic algorithm that integrates a child's natural growth and development into the exoskeleton's control software. This allows the assistive device to adapt to changes in body length, weight, and movement patterns without frequent, invasive recalibrations.
Our primary focus is on neuromuscular disorders such as muscular dystrophies (e.g., Duchenne). The robotics are designed for mobility support and rehabilitation training. It is a medical device and not a toy or general support apparatus. A formal medical indication and guidance by a rehabilitation team are required.
Our exoskeletons are supportive aids and do not in themselves constitute a curative treatment. They are intended to maintain or improve functional mobility, slow muscle atrophy, and enhance quality of life within a broader, multidisciplinary treatment plan under physician supervision.
Our systems are developed for children in the growth phase, typically between 4 and 16 years old. The Westchester method enables modular and adaptable construction, but each journey begins with a comprehensive biomechanical scan and assessment to determine suitability and individual settings.
WKO is a specialized research and development center. We work exclusively with academic hospitals and specialized rehabilitation clinics. We provide the technology and expertise; the clinical implementation, training, and daily care remain the responsibility of the treating medical team at the partner institution.
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