How can I get technical support for an exoskeleton?
Our technical team is available by phone (0900 558827) or email (support@westchesterkids.com) on weekdays from 9:00 AM to 5:00 PM. We aim to respond within 2 hours.
What is the Westchester method?
The Westchester method is our patented approach to model a child's biomechanical growth in the control of the pediatric exoskeleton, for optimal support during development.
Is there a live chat available?
Yes, you can chat directly with a specialist via the chat button at the bottom right of every page. The average wait time is less than 5 minutes during office hours.
Where can I find manuals and FAQs?
An extensive knowledge base with manuals, frequently asked questions, and instructional videos is available on our support page.
What are the contact hours for emergencies?
For emergencies with the device outside office hours, you can call the emergency number listed in your user agreement. A monitor is available 24/7.
Contact Us
For questions about our pediatric exoskeletons and the Westchester method
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